Admins are able to experience how another user interacts with the platform, by impersonating them. This is a handy way to test out system behaviors or changes, or to help a user navigate platform issues.
Note: Impersonating is a powerful feature but should be used with caution. Admins are able to act as the impersonated user, and take actions such as joining groups, registering for events, etc. Any action taken will be logged as an action taken by the impersonated user.
To impersonate a user, switch to Admin mode if needed. Open Users on the left, which opens the Active Users list.
Search or filter the list to find the right user, and click their Impersonate icon.
The pink bar across the top indicates that you’re in impersonation mode. Any actions you take now will be treated by the system as if the user did them.
Several features are not available while impersonating:
- The Chat feature (due to privacy issues)
- Financial integrations
- Grades under Academic integrations
- AI Insights
If your campus has an onboarding process AI Insights for new users, and the impersonated user has not yet completed this process, you can choose to skip onboarding while impersonating. This will enable the user to complete the onboarding on their own when they next sign in.
This mode continues until you click Stop Impersonating.
